Refund policy

Returns & Exchanges Policy

Timeframe
If you wish to return an item, please contact us within 14 days of delivery.

Condition of returns
Items must be unused and in their original packaging to be eligible for return.

Returns process
Please email us before sending any item back so we can confirm your return and provide instructions.

Return shipping costs
Customers are responsible for return postage costs.

Refunds & exchanges
We offer exchanges only. All exchanges are subject to a 20% restocking fee.

Exceptions
The following items are non-returnable:

  • Personalised items

  • Perishable goods

  • Items that have been opened